General Policies
Privacy Policy
1. We respect your privacy. Should you decide to make use of our website, the only personal information that we will require of you is the following:
- Your name and surname
- Your email address
- Your physical/postal address
- A telephone number
2. It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.
3. This website makes use of "cookies" to automatically collect information and data through the standard operation of internet servers. "Cookies" are small text files a website can use to recognize repeat users, facilitate the user's ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected through the use of cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our website and if you disable the cookies on your browser you may not be able to use those features and your access to our website will therefore be limited.
4. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
5. The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our website by, inter alia, monitoring statistical non-personal browsing habits and to transact with us.
6. The company will not use your pesonal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosrue is:
- required in order to comply with applicable law, order of court or legal process served on the company and /or
- disclosure is necessary to protect and defend the rights or property of the company.
7. We will be entitled to disclose your personal information to those of our employees and /or third party service providers who assist us to interact with you via our website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
8. We will
- treat your personal information as strictly confidential;
- take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
- promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
- provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request and
- upon your request, promptly return or destroy any and all of your personal information in our possession or control.
9. We will not retain your personal information longer than the period for which it was originally needed, unless we are requried by law to do so, or you consent to us retaining such information for a longer period.
10. If you disclose your personal information to a third party, such as an entity which operates a website linked to this website or anyone other than the company, the company shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
Return Policy
Goods to be returned for credit or exchange must be accompanied by a copy of the original invoice.
Please contact us on equisite.sa@gmail.com should you need return/exchange.
All goods returned for credit are to be sent at the customer's cost.
No handling fees will be charged.
Please note that any discounted sale goods cannot be returned once purchased through our website.
There are two types of goods that may be returned for credit,
1. Defective goods. If within 1 month after delivery of a product to you, you find that the product is faulty, you may return it to us for inspection. We may then need to contact the manufacturer of the product before we can replace it.
2. Non defective goods. Products which are not defective or damaged, but may be unsuitable, may be returned to us within two weeks of delivery, for a full refund, or exchange for a more suitable item. The item must be in its original packaging and in perfect condition, suitable for resale.
Equi-Site will cover the return shipping costs if return is as a result of error. (You receive an incorrect/defective item etc.)
Equi-Site cannot refund any customer for any error made by the customer on checkout.
NO returns on SALE items.
Shipping Policy
Please note that all online orders are processed Monday to Friday between 8:30 and 16:00 (excluding public holidays). Orders placed over weekends or on public holidays will therefore only be processed and despatched on the following working day.
Should we have stock available, orders will be processed within 24-48h.
Stock is dispatched once funds are allocated in our account or payment is validated.
Delivery takes 3-5 working days (excluding weekends)
Courier cost for standard delivery depending on size.
Shipping rates will be calculated at check-out.
Please contact us for any further enquiries.